Why your boss is scared of Twitter.

Social Media Today‘s daily e-mails just brought my attention to a post by B.L. Ochman’s called The Top Six Reasons Companies are Still Scared of Social Media. It was a great post that highlights some of the main reasons many companies aren’t exactly running to catch up on social media trends (but rather running in the opposite direction).

I have found myself in the position numerous times to want to argue with corporate professionals about why social media is worth the time and effort it takes to learn to utilize these new mediums. I’ve even given a presentation to introduce how each site/application could possibly used for different types of clients. This post made me realize that the first step is looking more closely at what is is holding our bosses back.   Then we can more strategically plan our rebuttals! Here’s why the boss is scared of that little blue bird….

Here is a summary of Ochman’s post along with some thoughts of my own.

1- Companies think that employees will waste time with social media.

Many large corporations block their employees from accessing the Internet altogether. Others try to block employees from accessing personal email or social networks like Facebook during work hours.  In May, 2009, according to emarketer, there were 29 million smartphones in the United States. That’s a lot of Internet access available to workers everywhere – and employers can’t stop us from accessing the Internet – on breaks, at lunch, in the bathroom, you name it.  The value to workers of having Internet access – in terms of research, communication, and speed – is far greater than the threat of lost productivity. Companies have a right to make policies and rules about personal use of the Internet, but blocking it during work is just stupid.

This is great one. Your employees are already tweeting in the bathroom.. so you may as well them allow them to at their desk, then maybe they’ll learn enough about twitter/foursquare/facebook or whatever it may be to help you implement it into your overall marketing strategy!

2- Haters will damage our brand.

“What about the haters?” is the first question that comes up at my corporate and conference social media workshops. “What if people say bad, mean, nasty things about our brand?”  Well, there may be things you need to change about your brand, and in that case, you should thank them for letting you know what they are. Then you should make changes.  If you have built an online community that includes people who don’t hate you, that community will rise to your defense and they will handle the problem for you.

I completely agree with this one.  Criticism can make your brand stronger if you counteract it, you will learn where your brand needs to improve. You’re getting free and easy feedback through interactive sites!

3- We’ll lose control of the brand.

Listen up: every person with a computer and even a tiny skill level has the tools to make their opinion about your brand heard by other people. They’re already talking about you. Message control is an illusion. Give it up.= Your workers are talking about you in closed Facebook groups designed to keep you out so they can talk about you in peace. Your customers are emailing, Tweeting, Facebooking, and that old standby – calling – their friends about their experience with your brand. You don’t have control. You might as well join the conversation. At least that way you can influence what is being said.

Simply put… since they are already talking about you… joining in gives your brand the change to first listen, then TALK BACK and be pro-active and re-active instead of just observing.

4- Social media requires a real budget! It’s not really cheap, or free.

While many social media tools are free, knowing how to use them takes experience and perspective.  The boss’ friend’s high school or college kid can’t integrate social media into the company’s overall marketing. That requires experience and perspective. Having a large social network and a stellar online reputation helps too.

5- They’re scared they’ll be sued.

Oh puh-lese. Next!

Again, agreed.. you could be sued a number of other ways too. Crawl out from underneath that rock you’re living under… and welcome to the 21st century.

6- They’re scared of giving away corporate secrets or that information on social networks will affect the stock price.

If you don’t already have a social media policy, you need to create one.